Kelley Confer

Experience

1. Account Manager

   GSA

   May 2020 — Present

   Own and manage client relationships throughout the complete sales cycle, including identifying client needs, aligning stakeholders, developing action plans, and providing timely responses and solutions to inquiries and urgent requests.• Proactively and efficiently manage the Client Relationship Management tool, including responding and managing inquiries for both cloud.gov and Federalist as well as managing the business pipeline.• Establish and maintain client relationships, offering excellent customer service, clear timelines, and accurate information to any inquiries and client interactions. • Contracting Officer’s Representative for all cloud.gov acquisitions - working closely with vendors, contractors, and contracting officers to ensure quality services rendered on time and within budget. Actively problem solves and proactively anticipates and addresses any issues with the contracts and funding. • Manages cloud.gov and Federalist obligation budgets, ensuring that all acquisitions are timely and within budget. Identified critical lack of oversight thus developing the contract inventory as well as budget tracker. • Works closely with other Technology Transformation Services (TTS) and GSA offices to build and execute strategic vision to better address partner needs and increase customer base.• Experience navigating complex bureaucratic organizations to discover key decision makers and stakeholders. • Work cohesively and collaboratively with the Agreements lead to shepherd cloud.gov and Federalist Inter-Agency Agreements through the approval cycle in a timely and efficient manner • Work closely with the business unit, cloud.gov leadership, as well as the Federalist team to ensure data driven decisions, creative problem solving, and continuous business development.

Education

• Portland State University

  Bachelor of Arts (B.A.)