Keller Grossman

About Keller Grossman

I am currently pursuing my M.S. in Clinical Counseling at Charleston Southern University, building on my undergraduate studies in Psychology with a minor in Business Administration. My academic journey reflects a deep curiosity about human behavior and organizational dynamics, combining a passion for understanding how people think and interact with practical skills in management and strategy.Beyond academics, I bring the perspective of a collegiate rugby player, where I developed resilience, teamwork, and leadership skills. Competing at a high level taught me the importance of mental strength and overall well-being, both on and off the field.Looking ahead, I am eager to merge my academic background and athletic experience in the field of sports psychology. I am particularly passionate about exploring how psychology can enhance athletic performance, build mental resilience, and promote holistic well-being for athletes. My goal is to advance my studies in sports and exercise psychology, where I can apply my unique perspective to make a meaningful impact in the field.

Experience

1. Billing Specialist

   Remedy Meds

   Jul 2025 — Present

   Investigate billing discrepancies, payment failures, and refund requests, performing detailed account reviews to ensure accuracy and compliance with company policy. • Issue refunds and process account adjustments after thorough financial validation and documentation. • Support the billing department with escalated financial inquiries, assisting in the resolution of complex payment, chargeback, and account balance issues. • Maintain and update patient financial records, lab data, and delivery information within internal EMR and CRM systems to ensure data integrity and audit readiness. • Create, manage, and resolve service tickets related to billing and account concerns, ensuring timely follow-up and resolution. • Monitor medication delivery statuses and collaborate with internal teams to resolve billing-related delivery holds or payment issues promptly.

Education

• Charleston Southern University

  Clinical Counseling (MS)

• Ardrey Kell High School

  High School Diploma

  2016 — 2020

• University of South Carolina

  Bachelor's degree, Psychology

  2020 — 2024