Kellen Scott
Project Program Management Consultant at Dell Technologies
- Role
- Project Program Management Consultant, Customer Experience Testing and Insights at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Kellen Scott
Highly motivated, results-driven customer experience advocate who is at ease working independently or in groups. Analytical & adept at solving complex problems; action-oriented by nature. A quick learner who is energetic with a strong desire to make a difference through achievement & contribution.
Experience
Project Program Management Consultant, Customer Experience Testing and Insights
Nov 2021 — Present · Austin, TX, US
Research, design, plan, and execute E2E Customer Journey tests to highlight actionable findings to help drive strategic and tactical improvements for customer experiencesPrepare and deliver executive level presentations to communicate findings and status updates Partner with business teams to implement action plans to address findings from journey testingUtilize competitive comparisons to assess industry standards and best practices
Education
The University of Texas at Austin
Bachelor’s Degree, Business Administration and Management, General
2011 — 2015
Skills
- Tax Preparation
- Research
- Team Building
- Management
- Powerpoint
- Quality Assurance
- Teaching
- Time Management
- Social Media
- Creative Writing
- Leadership
- Academic Tutoring
- Customer Service
- Youth Development
- People-Oriented
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