Kellee Lowry

About Kellee Lowry

I’m an operations and transformation leader with over a decade of experience building, scaling, and optimizing complex programs in fast-changing, regulated environments.My work centers on standing up new lines of business, redesigning operating models, leading large multi-layer teams, and translating strategy into execution. I thrive in ambiguity, bring clarity to chaos, and focus relentlessly on outcomes—whether that’s improving financial performance, stabilizing operations, or leading teams through change.I’m known for my ability to challenge the status quo, partner across functions, and build systems that scale. While much of my background is in healthcare and insurance, my expertise is industry-agnostic: operations, program leadership, change management, and transformation.I’m open to opportunities where thoughtful execution, strong leadership, and meaningful impact matter.

Experience

1. Director, Program Operations & Transformation (Government Business)

   Elevance Health

   Jul 2023 — Present · Indianapolis, IN, US

   Led the end-to-end stand-up and scaling of a new enterprise line of business, operating in a constant-change environment while establishing durable operating infrastructure prior to go-live of the program.Designed and implemented right-sizing frameworks that aligned service delivery with financial sustainability without sacrificing outcomes.Built workforce planning and staffing models using forecasted vs. actual demand data to determine staffing levels, geographic deployment, and role structure.Led multiple technology-enabled process improvements, including system configuration, defect resolution, SLA alignment, and delegated access management.Served as subject matter expert for accreditation preparation and operational readiness.

Education

• Indiana University South Bend

  Bachelor of Arts (B.A.), Sociology

  2008 — 2012

• Indiana University Indianapolis

  Master's degree, Social Work

  2012 — 2014