Keli Ramos
Solutions Architect, Salesforce.com Certified, Customer UX SME
- Role
- Director of Applications at Agamerica
- Location
- Sumter County, FL, US
- LinkedIn followers
- 500 followers
About Keli Ramos
As an experienced IT Project Manager, Business Analyst, Customer Success Manager and Salesforce Administrator, I have a passion for working with people to create intuitive and drop-dead simple experiences. My focus is to engage, educate and empower people to make the most of opportunities and available tools. I specialize in working with the Salesforce platform because of its ability to support customized technological solutions and empower people to improve their own experience. Our team has successfully migrated from Salesforce Classic to the Lightning experience with 100% user adoption.As a Project Manager, I am responsible for leading a team which transforms business processes into AutoMagic through Agile development which focuses on delivering continuous improvements, technical support and collaborating with other Dev/Ops teams. My responsibilities include managing budgets and resources, change management and business relationships.I am most proud of developing and implementing our Citizen Developer Journey, a proven training program which provides employees with the opportunity to use Salesforce to contribute to solutions from their seat. Specialities:Project/Program ManagementSalesforce Lightning Experience Salesforce Lightning Migration Business AnalysisSalesforce AdministrationTraining
Experience
Director of Applications
Dec 2020 — Present · Lakeland, FL, US
Education
Howard Community College
Associate of Science - AA
The Johns Hopkins University - Carey Business School
Bachelor of Science (B.S.)
Loyola University Maryland Sellinger School of Business and Management
Leadership Essentials
2017 — 2018
Skills
- Docusign
- Agile Leadership
- Strategic Planning
- Community Outreach
- Team Building
- Public Speaking
- Training
- Customer Service
- Walkme
- Change Management
- Salesforce Training
- Leadership
- Citizen Developers
- Microsoft Office
- Conga
- Salesforce.com
- Salesforce.com Administration
- Employee Training
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