Keli Burkhardt

About Keli Burkhardt

I am an experienced client relationship advocate, transformation and solutions focused leader who delivers effective results both internally and externally. I bring strategic thinking to all collaborations with partners, business teams and clients to ensure a positive employee and customer experience with a focus on generating innovative ideas that produce positive revenue results. I am known for getting involved in the organization outside of day-to-day job responsibilities and for encouraging and supporting team members to do the same. Specialties Include: Customer experience, relationship building, partner support, sales, communications.

Experience

1. VP, Client Relations Senior Executive

   Worldpay

   Oct 2019 — Present · Cincinnati, OH, US

   Lead Workforce Management, Learning and Development, and Quality Assurance Teams for a person global call center and back-office organization with oversight across multiple countries, with a budget of $20M annually.Navigate all Merchant Disputes and Fraud, ensuring timeliness and accuracy with all claims. Built global assurance model, framework, and team to support Operational Audit, Compliance and Risk requirements.Guide a team in managing global vendor relationships across seven countries, supporting 24 different processes, and producing calls per month.

Education

• University of Cincinnati

  Liberal Arts and Sciences/Liberal Studies

• Valparaiso University

  Physics/Astronomy