Kelechi Young
Senior Program Manager - Business Planning and Wfm @Google
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2022 — Present
Senior Program Manager - Business Planning and Wfm @Google
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EDUCATION
N/A
The University of Western Ontario
Bachelor of Science
SKILLS
BpoBusiness AnalysisForecastingReporting & AnalysisAnalyticsCall Center DevelopmentProcess ImprovementManagementMetricsAnalysisWorkforce ManagementStrategyContact CentersLeadershipCustomer ExperienceWorkforce PlanningStatistical Data AnalysisCapacity PlanningVendor Management
ABOUT KELECHI YOUNG
I am a Management leader with extensive experience driving customer experience through data-driven decision making and actionable insights. My experience includes managing large scale customer facing programs, delivering business results, and developing strong client relationships. My strengths include: building cross functional teams; implementing process improvements; and identifying best practices
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