Kelcey Harris

About Kelcey Harris

I received my bachelor’s degree from Arizona State University in December 2015, with concentrations in Business and Communication. My internship at Schumacher European (Mercedes-Benz) was an incredible eye-opener, as it allowed me to apply all aspects of my degree. I worked in the marketing, finance, and leasing departments, which led to a full-time position as a Sales Assistant.In February 2016, I began working as an Account Manager at Yelp. There, I learned to navigate Salesforce and various administrative systems while strengthening my problem-solving and interpersonal skills. During training, I was the only employee selected for the new inbound support team, where I handled customer inquiries, education, billing, and cancellations. Within my first few months, I became one of the top performers on my team by saving the highest number of churn requests. I was also actively involved in Yelp’s volunteer group, book club, and sports teams.In February 2017, I joined the startup Zenreach (now Adentro) as an Account Manager. Over my six years with the company, I mastered all aspects of the Account Management department. I worked extensively with Salesforce, Jira, and other platforms. My initial responsibilities included hardware troubleshooting and email marketing, while managing my own book of business. As the company evolved, I grew alongside it—helping to adopt social and programmatic marketing initiatives and contributing to the creation of the onboarding department. Throughout my tenure, I consistently maintained over 90% of my career goals (including increasing book revenue, maintaining low churn rates, ensuring successful onboarding, and training new team members). I was also an active member of the ZenFun group, book club, and diversity committee.

Experience

1. Account Manager

   Atticus

   Jul 2024 — Present · Phoenix, AZ, US

Education

• Yavapai College

  Associate's degree, General Studies

  2011 — 2013

• Prescott High School

  High School Diploma, High School/Secondary Diplomas and Certificates

  2007 — 2011

• Arizona State University

  Interdisciplinary Studies, Business and Communicaiton

  2013 — 2015

Skills

• Salesforce.com
• Microsoft Word
• Facebook
• Fashion Shows
• Automotive Electronics
• Leadership
• Event Planning
• Communication
• Marketing Strategy
• Social Media
• Automotive
• Public Speaking
• Microsoft Office
• Sales
• Social Networking
• Account Management
• Telephone Skills
• Management
• Time Management
• Social Media Marketing
• Customer Service
• Powerpoint
• Microsoft Excel
• Customer Satisfaction
• Advertising
• Computer Proficiency
• Marketing