Keith W.

Learning and Development Specialist @Executive Office of Housing and Livable Communities

Boston, MA, US

DEVELOPMENT:~ Coordinate existing and new onboarding programs with other Executive Office of Housing and Livable Communities (EOHLC) workgroups~ Complete training needs assessments, training delivery proposals, and content development for the 28-day release cycles of the Housing Help Hub case management system (based on Salesforce technology), in coordination with agency IT staff and business analysts~ Built and facilitated training content for Housing Search Workers (DHS Rapid Re-housing team) across the provider network, updating digital and printable case management tools, and copyediting FAQs~ Developed training materials for the DHS Strategy Manager to communicate new protocols for Hotel Shelter closures, shelter placement transfers, and quality data collection~ Earned certification in Trauma-Informed Care and Racial Equity from the Trauma and Racial Equity Empowerment (TREE) Academy (via DYS)~ Created a suite of training materials and job aids covering Microsoft products for new hires: Equipment setup, working with Outlook, Teams, and navigating browser-based systems~ Serve as lead to maintain Word and PowerPoint templates, Training Unit style guide, and other consistent branding assets including Teams backgroundsONBOARDING:~ Housing Search Specialists: Managed development and implementation a training curriculum for a new role specializing in emergency financial support for displaced families~ Regional Response Team Leads: Served as key training liaison for a group of new hires, including presenting content, sharing resources, and providing support~ Homeless Coordinators: Co-facilitated 8-week training program for a cohort of 38 new case processing staff, including presenting foundational homelessness Emergency Assistance policy, Microsoft software overviews, Personally Identifiable Information (digital security), and organizational expectations~ Intake Coordinators: Built and delivered a training curriculum for a new Contact Center role

Emerson College

Bachelor of Arts - BA, Visual Media Arts

Boston College Lynch School

Master of Education (M.Ed.), Secondary Education and Teaching, English

Shih Hsin University

Marketing & Mandarin Chinese (Basic)