Keith Rogers

VA Customer Success Center Supervisor | GRC | Network+ | Security+ | Salesforce | AdWords

Role
Healthcare IT Service Desk Supervisor & Salesforce Administrator at Armavel, Llc
Location
Sanford, FL, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Keith Rogers

With over ten years of IT help desk and call center management experience, I lead a team of rockstar Salesforce Administrators for Armavel, LLC. This federal government contractor supports the Veterans Administration\'s Salesforce Digital Transformation Center (DTC) Health Cloud project 24/7. As a Healthcare IT Service Desk Supervisor, I ensure the security, troubleshooting, and end-user support for one of the largest Salesforce implementations in America, focusing on customer success and scalable solutions. I hold the CompTIA Security+ and Network+ certificates, plus the Salesforce Certified Administrator (SCA). I also have a Public Trust with the VA. I aim to leverage my analytical, technical, and leadership skills to deliver high-quality IT services and solutions for the federal healthcare or private sector. I am passionate about empowering my team, collaborating with cross-functional stakeholders, and enhancing the user experience and satisfaction for the VA medical staff. I am proud to be part of Armavel, a company committed to providing innovative and reliable IT solutions.#GRC #PublicTrust #Security+#Network+#YNAB #DaveRamsey #UCF #Photography

Experience

  1. Healthcare IT Service Desk Supervisor & Salesforce Administrator

    Armavel, Llc

    Jan 2022 — Present · US

    IT Help Desk Supervisor supporting 24/7/365 high-profile Salesforce Health Health Cloud project for a large federal government agency. • Responsibilities include managing security, troubleshooting, and end-user support for one of the largest Salesforce implementations in America. • Direct exposure to a key nationwide program, focusing on ensuring customer success with scalable solutions, processes, and applications. • Lead, support, and train a team of remote 24/7 Salesforce…

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Keith Rogers — Healthcare IT Service Desk Supervisor & Salesforce Administrator at Armavel, Llc in Sanford, FL, US | Unifers