Keith Robinson
Chief Operating Officer @Aristar Financial Consulting Ltd I Certified B-Corp
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WORK HISTORY
Chief Operating Officer @Aristar Financial Consulting Ltd I Certified B-Corp
Before I joined, the business was going through challenges in customer and employee experience and required senior operational leadership. I joined with an 18-month remit to conduct a strategic review, deliver business transformation to stabilise the business and lay the foundations for future scaling.Key responsibilities include:• Strategic planning and roadmap execution• Lead a team of 16 people with 4 managers as direct reports• Project manager on key tech and people projects• Create IP assets and documentation• Chair board meeting including designing and building board packsKey achievements:•Increased client satisfaction survey by 18% •Decreased client churn by 14%•Decreased employee churn by 40% •Increased revenue YoY by 27%•Delivered 5x automation projects including bespoke sales invoicing platform with 3rd party partner
EDUCATION
University of East Anglia
2:1, Politics
SKILLS
ABOUT KEITH ROBINSON
Entrepreneurial Operations & Growth Leader | Driving Scalable Success in B2B…
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