Keith Roberts

About Keith Roberts

Healthcare consumer experience optimization is a critical payer and provider C-suite innovation priority aimed to meet consumer’s rising prominence in the selection, financing, equity and delivery of care. Consumer needs and expectations are increasingly disrupting the healthcare ecosystem with requirements for frictionless, relevant and affordable access to improved health outcomes. Amidst a dizzying array of technology-enabled healthcare consumerism solutions, I work collaboratively with my clientele to identify, prioritize, define and fulfill new strategies, unlocking the business opportunities created by change. Delivered with a clear understanding of baseline Customer Success Criteria, the repeatable innovation platform (iterated for healthcare from Amazon\'s Working Backwards framework) is designed to deliver measurable results to help optimize and sustain my client’s business outcomes. I am dedicated to making it simpler for healthcare executive stakeholders to optimize their business within an evolving and complex healthcare system. I enable my customers to cut through complexity and make better decisions, chart a clear path forward, and “see around corners” to stay ahead of shifting market dynamics and eliminate inefficiencies. Specialties: Behavioral Economics, Human-Centered Design, Consumer Insights, Human Capital, Well-being, Employee Engagement, Corporate Finance, Cross Functional Leadership, Talent Selection/Development, Team Building, B2B Customer Engagement, Public Speaking, Client Relationship Management, Behavioral Segmentation, Clinician Engagement, Executive Leadership, Artificial Intelligence, Healthcare Consumer Engagement, Executive Leadership.

Experience

1. Consulting Practice Director-healthcare Consumerism

   Change Healthcare

   May 2022 — Present · Minneapolis, MN, US

   Collaborate with clients to drive optimized business performance through member/patient engagement and customer experience • Earn trusted relationships with healthcare executives focused upon industry dynamics, strategy and the delivery of consulting services. • Develop new consulting products and services • Partner with industry groups to further Consumerism research and thought leadership • Evaluate client Consumerism capabilities and needs; advisory services to optimize staffing, operations and technology • Lead client initiatives to evaluate, select, procure and implement Consumerism vendor solutions • Develop and lead large-scale consulting frameworks in Omni-channel consumer engagement, product development, regulatory compliance, market expansion, content marketing, healthcare consumer education, contact center, and data-driven decisioning.

Education

• University of Wisconsin-Madison - School of Business

  BBA

• Marquette University

  Master of Business Administration - MBA