Keith Moore
Senior Analyst, Digital Product Owner at American Airlines
- Role
- Senior Analyst, Digital Product Owner (Customer Experience Digital Transformation) at American Airlines
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Keith Moore
Experienced Product Owner and Scrum Master in Agile Software Development. Over thirteen years of combined experience in business analysis, software testing and project leadership, supporting technologies across the enterprise. Additionally, more than six years of demonstrated history in airline customer service, station operations, and station leadership experience.
Experience
Senior Analyst, Digital Product Owner (Customer Experience Digital Transformation)
Jun 2022 — Present · Dallas-Fort Worth, TX, US
Manage the product backlog for the Cancel Reservations team. • Use analytics and customer insights to drive decision-making and product roadmap prioritization. • Improve the customer’s digital self-service experience on aa.com, for customers canceling their flight reservations. • Collaborate across internal product and support service teams to define requirements, minimal viable product, and implementation.
Education
Metropolitan Community College
General Studies
2020
Embry-Riddle Aeronautical University
Master of Business Administration in Aviation
2026
Benson Magnet High School
High School Diploma
University of Nebraska at Omaha
Bachelor of Multidisciplinary Studies
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