Keith Melanson

About Keith Melanson

Accomplished leader, change agent, developer of people and teams, driver of results, client partner, and account manager who embraces Inclusion and diversity and fosters a belief in giving back to the community.

Experience

1. Director

   Austincsi, A Cognizant Company

   Jan 2021 — Present

   Firm Responsibilities & AccomplishmentsAccount Management:• Managed multiple accounts driving client delivery & operations• Driving Account planning for multiple accounts with revenues exceeding $2 million a year• Drove business development activities and expanded team under new decision makers• Doubled accounts in revenue and team size over 12-month period each• Manage key stakeholder relationships• Conducted yearly performance & compensation reviewsRegional Market Lead:• Ran regional market with up to 50 consultants & 10 managers covering multiple engagements (AT & T, Cricket & Carrier)• Managed key stakeholder client relationships• Planned & coordinated community service events• Planned & coordinated team building events• Managed interviews, hiring & all aspects of HR• Developed onboarding processes• Managed onboarding & offboarding of consultantsStrategy & Advisory:• Performed Rate Analysis for Company• Produced Interaction Model Process flow for CompanyInclusion & Diversity Lead:• Initiated new initiative for firm• Managed regular monthly communications and quarterly company events to help foster knowledge and appreciation of I&D

Education

• Georgia Tech Scheller College of Business

  Master of Business Administration (MBA), Operations Management, Finance

  2001 — 2003

• Babson College

  Bachelor of Science (BS), Dual Major: Finance, Investments; Concentration: Economics

  1992 — 1996

Skills

• Marketing
• Ms Project
• Visual Merchandising
• Agile Project Management
• Financial Analysis & Reporting
• Senior Leadership Reporting
• Certified Scummaster
• Staff Development
• Project Planning
• Entrepreneurship
• Powerpoint
• Microsoft Excel
• Budgets
• Business Process Improvement
• Program Management
• Training Facilitation
• Market Research & Analysis
• Six Sigma
• Microsoft Word
• Team Leadership
• Leadership
• Cross-Functional Team Leadership
• Attention to Detail
• Team Building
• Management
• Product Development
• Strategic Planning
• Analysis
• Agile & Waterfall Methodologies
• Change Management
• Mentoring
• Access
• Strategic Consulting
• Forecasting
• Risk Identification & Issue Resolution
• Management Consulting
• Budget Management
• Software Documentation
• Project Management
• Risk Management