Keith Daeshawn Maurice Sims
Web Design Specialist Hardware Technician @Kobragold Media
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WORK HISTORY
Web Design Specialist Hardware Technician @Kobragold Media
Bloomington, IL, US
Managed web page updates, design and construction.Managed patches and updates to CSS3 files, HTML5 code, and Cpanel.Collaborated with team on themes, color schemes, bug fixes, editing,and maintenance for clients web sites.Managed web site redesign projects and installations.Break-fix repair of laptops, Server-client networks, laserjet printers, Desktop computers.
EDUCATION
Area Vocational School
Diploma, Computer Information Systems;
Hewlett Packard University
Accredited Platform Specialist (APS), Field and Certification Training
Cisco Networking Academy @ Heartland Community College
Network Administration and Management, Computer and Information Systems Security/Information Assurance
DePaul University
Bachelor of Applied Science (B.A.Sc.), Computer Information Systems
Northeastern Illinois University
Computer Science, Computer and Information Sciences and Support Services
Naval Training Center/Service School Command
Certificate, Electronics Technician and Engineering
SKILLS
ABOUT KEITH DAESHAWN MAURICE SIMS
RE: Deskside and Network Technical Support Technician To Whom It May Concern:I have 8 years of experience handling desk side support, PC hardware deployments, VoIP installations, and network support in both field and enterprise environments. Additionally, I have expertise as a 2nd tier help desk technician and excelled in the field as an onsite break-fix technician. Proven areas of efficiency:• Coordinate and manage IT based hardware deployment and refresh projects. • Explain complex technical issues to customers. • Lead Break/fix technical service projects. • Document technical solutions, track and monitor overall Service Level Agreement timelines and benchmarks. Additional accomplishments are listed in the attached resume. My academic qualifications include training by the U.S. Navy, Cisco Networking Academy, and Hewlett Packard Field Training University. I would be happy to discuss the details of how my experience can be a value to your team! You can contact me anytime during the day, or night. Thank you! Sincerely, Keith Sims (708) 2••••••••@icloud.com
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