Keith Landers

About Keith Landers

I am a Complaint Analyst with excellent customer experience and troubleshooting skills prepared to tackle and resolve all customer complaints, questions and concerns. I will create an atmosphere of trust with my customers, managers and executives to deliver outstanding consistent results. My proven ability to handle difficult customers and situations with exceptional results by functioning as a liaison aligning business goals and strategy with creativity and imagination to answer questions and create trust. I am a talented customer focused leader who loves creating exceptional solutions and will lead my team through encouragement and by example. Always willing to get my hands dirty and show someone how to get the job done. I am geared to help others. This is my gift. I\'m convinced that we can make a real difference guiding the team to create intentional consistent results. I am passionate about motivating, encouraging and leading a team to success. Utilizing process improvement and resolving customer complaints in line with business strategy will change the landscape. forever.keywords: Tech Support Manager | Communication | Communications | Customer Service | Troubleshooting | Disaster Recovery | Self Starter | Strong Work Ethic | Tech Support Advisor | Micro Computer Manager | Business Analyst | Patient Family Representative | Healthcare | Certified Walking Coach | Dynamic | Encourager | Motivator | Patient Experience | Process Improvement | A +| Network +| Security +| Network Administrator | Security +| Technical Support Manager| Continual Service Improvement Manager | Network | Administrator | Security Analyst| Implementation Specialist | Account Manager | Customer Experience Manager | Team work | Collaborator | Problem Solver | Complaint Analyst | Continual Process Improvement | ITIL V3 Certified | Critical thinker | IT liaison and amazing people skills | Functional | Conflict Management | Emotional Intelligence

Experience

1. Client Liaison Manager

   Saint Francis Health System

   Apr 2017 — Present · Tulsa, OK, US

   The Patient Family Representative is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families; serving as an information provider. I made this job big enough to fit who I am. I created a map of the Hospital in the first week of employment. The second week I came up with a modification to EPIC having never used the software before that saved family wait time by up to 25%. Also made various process improvement changes that resulted in a Value Award in August, 2017.Advanced computer skills, including Word, Excel and Windows. Proficient with the use of Outlook. Excellent interpersonal skills required. Ability to work with minimal supervision. Ability to demonstrate excellent customer service skills. This is really at the heart of the Patient / Family experience. Everyday you have a real opportunity to connect to all patient families that are facing very difficult situations. By providing information, setting expectations and being empathetic; I find that you can connect with people at their point of need.

Education

• Oklahoma State University

  Bachelor of Business Administration (BBA), Management Science and Computer Systems

  1982 — 1984

• New Horizons Computer Learning Centers - Englewood

  Security Plus Certification Training, SITA M371 | A+ | Network + | Security +

  2017 — 2017

• Tulsa Junior College - Tulsa, OK

  Associate's degree Business Administration, Computer Programming/Programmer, General

  1979 — 1982

• Online Business School

  Certificate

  2018 — 2018

Skills

• Servers
• Crm
• Ms Project
• Access
• IT Solutions
• System Administration
• Technical Support
• Business Analysis
• Health & Wellness
• Databases
• Disaster Recovery
• Gas
• Wellness Coaching
• Leadership
• Database Administration
• Computer Hardware
• Petroleum
• Testing
• Windows 7
• Oil & Gas
• Wellness
• Project Management
• Microsoft Office
• Strategic Planning
• Scada
• Pipelines
• Customer Service
• Energy
• Software Documentation
• Customer Relationship Management (Crm)
• Public Speaking
• Microsoft Access
• Oil/Gas
• Oil & Gas Industry
• Troubleshooting
• Natural Gas
• Sports Coaching
• Employee Wellness
• Networking
• Team Building