Keith Ladson
Executive Director Product Channel Operations - Multifamily Technology & Customer Experience
- Role
- Executive Director - Product Channel Operations at Comcast
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Keith Ladson
Experienced Executive Director with a demonstrated history of working in the cable and telecommunications industry. Strong professional skilled in WiFi technology optimization; IVR Implementation and Design; Desktop and Mobile Application Management; Strategic Planning; Customer Satisfaction; Customer Retention, and Cross-functional Team Leadership. Well rounded with additional Field Technical Operations and Logistics experience managing large organizations at the Regional Level.
Experience
Executive Director - Product Channel Operations
May 2022 — Present
Corporate and Enterprise Role supporting channel operations for our Multifamily product portfolio such as Managed Wi-Fi and Wi-Fi Ready. Technology and Operations Lead for Multi Dwelling Buildings to support growth and future state of Smart Communities.
Education
University of Wyoming
Bachelors of Science Marketing, Marketing/Finance
1991 — 1996
University of Virginia Darden School of Business
Executive Education Program - NAMIC EDLP, Business, Management, Marketing, and Related Support Services
2017
Skills
- Call Centers
- Contact Centers
- Customer Retention
- Wireless
- Cross-Functional Team Leadership
- Voice Over Ip (Voip)
- Strategic Partnerships
- Telephony
- Salesforce.com
- Management
- Team Building
- Product Management
- Project Management
- Strategic Planning
- Business Process Improvement
- Troubleshooting
- Leadership
- Vendor Management
- Broadband
- Customer Experience
- Customer Satisfaction
- Telecommunications
- Call Center
- Voip
- Team Leadership
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