Keith Jessop
Director of Workforce Management at Cigna
- Role
- Director of Workforce Management at Cigna Healthcare
- Location
- Wilmington, DE, US
- LinkedIn followers
- 500 followers
Healthcare & Human ServicesView LinkedIn profile
About Keith Jessop
Senior leader with over 14 years of proven capabilities in Operations, Call Center…
Experience
Director of Workforce Management
Dec 2014 — Present · Wilmington, DE, US
Education
University of Delaware
Bachelor of Science (B.S.), Business Adminstration with a concentration in Operations Management
1993 — 1997
University of Warwick - Warwick Business School
• Post Graduate Certificate in Leading Operations and Process Management, Operations
2012 — 2012
Skills
- Analysis
- Financial Services
- Launch Experience
- Project Planning
- Staff Development
- Change Control
- Coaching
- Contact Centers
- 3rd Party Relationships
- Call Centers
- Tactical Planning
- Business Continuity Planning
- Analytics
- Project Management
- Management
- Strategic Planning
- Demand Planning
- Vendor Management
- Stakeholder Management
- Forecasting
- Process Improvement
- Strategy
- Governance
- Business Process Improvement
- Credit Cards
- Demand Forecasting
- Banking
- Risk Management
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