Keith Hessel
Founder Retention Specialist Fractional Cxo @Serve Business Consulting Llc
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WORK HISTORY
Founder Retention Specialist Fractional Cxo @Serve Business Consulting Llc
Colorado Springs, CO, US
As founder and owner of Serve Business Consulting LLC, I leverage 20 years of customer service expertise to elevate businesses and non-profits in Colorado Springs. Since launching ServeBC in 2021, I\'ve helped organizations not only recover from the Covid-19 pandemic\'s impact but exceed their pre-pandemic performance. My diverse background spans customer retention, sales, retail, food service, management, and volunteer coordination. I\'ve guided non-profits in expanding volunteer and donor bases, assisted companies in developing SOPs for improved customer and employee retention, and established departments focused on enhancing customer experience. Recently, I introduced training and fractional CXO programs for businesses committed to delivering a \"Kingdom Class\" experience to all stakeholders. My approach, rooted in \"Living to Serve,\" is passionately shared with clients. At Serve Business Consulting, we tailor solutions to meet each organization\'s unique needs, whether implementing customer retention strategies, improving employee satisfaction, or optimizing service quality. My goal is to empower businesses to create meaningful, lasting relationships with both customers and employees. We specialize in helping organizations create exceptional experiences that drive loyalty and growth. With a focus on practical, results-driven strategies, I work closely with clients to identify areas for improvement and implement effective solutions. My consulting approach combines data-driven insights with a deep understanding of human behavior and customer psychology. By fostering a culture of service excellence, I help businesses stand out in competitive markets and build strong, sustainable relationships with their stakeholders.
EDUCATION
Western Governors University
Bachelor of Science - BS, Business Administration and Management, General
Lewis-Palmer High School
High School Diploma
University of Northern Colorado
Bachelor of Music, Music Theory and Composition
ABOUT KEITH HESSEL
Imagine walking into a bustling coffee shop where the aroma of freshly brewed coffee mingles with the sound of laughter and friendly chatter. That\'s the kind of atmosphere I help businesses create – a place where customers love to return and employees are excited to work. I\'m Keith Hessel, and I\'ve made it my mission to help businesses keep people on both sides of the counter.My journey in customer service began about twenty years ago, and it\'s been quite the adventure. I\'ve worn many hats – from handling customer retention and sales to managing volunteers and even setting up entire departments dedicated to improving customer experiences. Each role taught me something valuable about what makes people tick and why they choose to stay loyal to a business or organization.As the world was emerging from the shadows of the pandemic, I saw an opportunity. Businesses were struggling to reconnect with their customers and reinvigorate their teams. That\'s when I founded Serve Business Consulting LLC. My goal? To help businesses in not just recover, but thrive in this new landscape.I developed the SERVE customer service model – Smile, Engage, Relate, Verify, Extra Mile. It\'s not just a catchy acronym; it\'s a philosophy that transforms how businesses interact with their customers and employees. Imagine a store where every customer feels like they\'re visiting an old friend, or a workplace where employees genuinely look forward to Monday mornings. That\'s the kind of change I help create.My approach is tailored for small, locally owned businesses. Why? Because these businesses are the backbone of our communities, and they have the agility to implement real change quickly. I\'ve seen businesses reduce their marketing budgets by thousands of dollars per month simply by focusing on what their existing customers were telling them. It\'s amazing what you can achieve when you really listen.I believe that true success in business comes from serving others with excellence and integrity. With every client, my goal is always the same – to help them serve their own small corner of the world with passion and purpose. After all, in the world of business, the best stories are those where everyone wins – customers and employees alike.But it\'s not just about numbers and strategies. It\'s about creating a culture of service that extends beyond the workplace. When I\'m not helping businesses, you might find me volunteering at my church, cheering on my wife (in the form of wrangling our 6 kids) at her orchestra concerts, or geeking out over the latest Star Trek episode.
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