Keith Gomez
Driving Luxury Client Experience & Aftercare Excellence | Regional Expertise Across the Americas & Europe
- Role
- Manager, Care & Repair, the Americas at Christian Louboutin
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Keith Gomez
Passionate luxury client experience leader years of expertise refining after-sales journeys across the Americas and Europe.I specialize in elevating client loyalty through service excellence, operational precision, and a deep respect for craftsmanship. Experienced in leading cross-regional Care & Repair operations, optimizing CRM platforms, and building strong collaborations with boutiques, cobblers, and ateliers.Multicultural, detail-oriented, and committed to upholding the highest standards of excellence within the luxury sector.
Experience
Manager, Care & Repair, the Americas
Sep 2022 — Present
Lead Care & Repair operations across the U.S, Canada, and Mexico, driving service excellence and operational efficiency- Develop and implement regional After-Sales strategies to enhance client loyalty and elevate the client journey- Manage Salesforce After-Sales platform optimization, training, and system enhancements across the Americas- Oversee damage management, spare parts logistics, escalations, quality reporting, and repair case analyses- Deliver direct client support via boutique training, in-store services, and complex case management- Collaborate closely with Central HQ (Paris) and Italy teams for product quality, system innovation, and policy alignment- Serve as Corporate Social Responsibility Ambassador for the Americas region.
Education
Sup Career Alternance by OMNES Education
Bachelor's degree, COMMERCE INTERNATIONAL ET EUROPEAN AFFAIRS
2010 — 2011
OMNES Education
Master of Business Administration - MBA, Luxury Brand Management
2012 — 2013
Sup Career Alternance by OMNES Education
MASTER 1, STRATEGIE ET DEVELOPPEMENT A L'INTERNATIONAL / STRATEGY AND INTERNATIONAL DEVELOPMENT
2011 — 2012
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