Keith Franco
- Role
- Sr Customer Service Representative at Accenture
- Location
- Duluth, GA, US
- LinkedIn followers
- 500 followers
About Keith Franco
Consummate Corporate Professional With over 30 years of experience in diverse…
Experience
Sr Customer Service Representative
Mar 2022 — Present
The Sr. Customer Service Agent receives calls and emails from clients as the initial point of contact for inquiries regarding policies, practices or to resolve issues. As the Sr. Customer Service Agent they are also the first line of support for the CSR agents for questions and complex call resolution. SYSTEMS EXPERIENCE Microsoft Office Suite, Verint, Administration 123, Five-9, AWS, ServiceNOW, Beacon 2.0, SalesForce, ASPEN, YesNM, CID/VDI, OmniCaid, DocFinity, AWS Management Console TQ - Technology Quotient - 12/12 In the process of acquiring my AWS Certified Cloud Practitioner Certificate - CLF-C01
Skills
- Trade Shows
- Direct Marketing
- Direct Mail
- Print Production Management
- Marketing Communications
- Variable Data Printing
- Banners
- Wide Format Printing
- Graphic Design
- Integrated Marketing
- Marketing
- Digital Printing
- Print Management
- Offset Printing
- Marketing Strategy
- Database Marketing
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