Keith Franz
Senior Customer Success Leader Specialized in Improving Retention and Accelerating Revenue
- Role
- Customer Success Manager at Raptor Technologies
- Location
- Elizabethtown, PA, US
- LinkedIn followers
- 500 followers
About Keith Franz
With experience as a Senior Customer Success Leader, I have a background in driving…
Experience
Customer Success Manager
Jan 2024 — Present
Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions; develop and oversee mitigation measures to turn risks into opportunities • Provide ongoing service and support while managing the customers’ expectations and implementing action plans where needed; take ownership of customer issues and partners with the appropriate teams to drive progress towards resolution.
Education
Trinity Evangelical Divinity School
Master's degree
Wheaton College
Bachelor of Arts (BA)
Skills
- Leadership
- Organization
- Building Relationships
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