Keith Carter
- Role
- Senior Solutions Architect at Riverbed Technology
- Location
- Berlin, MA, US
- LinkedIn followers
- 500 followers
Experience
Senior Solutions Architect
Sep 2020 — Present
Provide technical sales support to two New England Enterprise Account Managers by managing existing customer base - holding regular cadence calls to review support issues, feature requests, and upcoming software releases while proposing new products and features for their Riverbed estate, as part of the Riverbed Alluvio Unified Observability vision. • Develop new business by demonstrating the Riverbed Network Performance Management and Aternity End User Experience Management products using Riverbed Ultrademo system. • Move to successful completion Proof-of-Concept trials that demonstrate the product functionality and prove the product’s capabilities to align with customers’ success criteria while demonstrating competitive differentiation. Led successful completion of Waters Corporation, FM Global, Citizen’s Financial Group, Charles River Laboratories, M&T Bank, and Boston Consulting Group, resulting in purchase of large NPM and EUEM implementations. • Work with customers to move resources to Azure, AWS, and Google Cloud, as well as configure integration with 3rd-party security platforms, such as Zscaler, Palo Alto, and Netskope. • Achieved 101% of quota with large deals in all of Riverbed’s product lines, including a SteelHead refresh with Analysis Group, greenfield Alluvio Unified Observability NPM installation for Waters Corporation, and Aternity expansion with Boston Consulting Group. Also responsible for renewals and Professional Services engagements. • Met face-to-face with key personnel and decision makers at dormant customer accounts, including engaging with dissatisfied and hostile customers to restore trust and confidence in the Riverbed product line and the company.
Skills
- Wireless
- Leadership
- Network Architecture
- Customer Relations
- Integration
- Sales Process
- Selling
- Wifi
- Sales Operations
- Mobile
- Cisco
- Linux
- Start-Ups
- Wireless Networking
- Team Leadership
- Telecommunications
- Customer Service
- Wan
- Channel
- Program Management
- Network Design
- Strategic Planning
- Competitive Analysis
- Strategy
- Troubleshooting
- Ethernet
- Business Development
- Systems Engineering
- Saas
- Training
- Crm
- Mobile Devices
- Management
- Cisco Technologies
- Networking
- Technical Training
- Wlan
- Project Management
- New Business Development
- Tcp/Ip
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