Keith Turnbull
Customer Success & Onboarding Leader | SaaS • eCommerce • Enterprise IT | Driving Adoption, ROI & Retention
- Role
- Onboarding Specialist at TP
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Keith Turnbull
Customer Success & Onboarding professional with 25+ years of experience spanning SaaS…
Experience
Onboarding Specialist
Mar 2024 — Present · Raleigh, NC, US
Lead enterprise SaaS/Contact Center onboarding sessions guiding admins through setup, automation, and adoption best practices.Document environments and align playbooks with customer success metrics.Troubleshoot integrations (SSO/SAML, APIs, cloud services) to accelerate time-to-value.Deliver client training to ensure ROI within the first 60 days.Partner with Sales and Product to refine onboarding handoffs and customer journeys.
Education
Strayer University
Bachelor of Science - BS
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