Keith Boyd

About Keith Boyd

With extensive experience in the technology industry, I currently serve as Senior Director at Microsoft Digital, where I lead a global team dedicated to customer and employee engagement and advocacy. My work focuses on leveraging expertise in AI, IT, and leadership to improve Microsoft’s products and services, enhance employee productivity, then sharing knowledge and strategies with customers to influence revenue opportunities. My team shares insights through digital storytelling, social media strategy, and various communication channels to showcase Microsoft’s AI-fueled digital transformation and IT practices at scale. At the heart of my role is a commitment to advancing AI-powered digital transformation and fostering a culture of learning and development across teams. By aggregating and analyzing business and employee insights, we drive innovation and empower organizations to unlock their potential. My professional mission is to contribute to impactful change, collaborate seamlessly with our partners and customers, and to deliver meaningful outcomes that accelerate Microsoft\'s own AI-powered transformation.In 2025 I was named a Distinguished Speaker by Microsoft\'s Executive Briefing Center team in recognition of completing nearly 100 C-level engagements with strategic customers on subjects including AI, IT, digital transformation, employee experience, change management, and product/program Leadership. Cumulatively, those engagements influenced over USD $1 billion in Microsoft revenue. Also in 2025, I accepted a CIO 100 Award for Microsoft Digital’s work supporting customers with Microsoft 365 Copilot and agentic AI through advocacy programs and publishing deployment and adoption guides on Microsoft Inside Track (aka.ms/insidetrack).

Experience

1. Senior Director Microsoft Digital

   Microsoft

   Sep 2022 — Present · Redmond, WA, US

   I lead a global organization in Microsoft Digital, Microsoft\'s IT team, dedicated to customer and employee engagement and advocacy. Through our different efforts - articles, social promotion, customer connections, and employee listening activities - my team unlocks insights that improve Microsoft\'s products and services and makes our employees more productive. We also identify and unlock new revenue opportunities through customer connections that demonstrate how Microsoft does IT at global scale. in our products. As part of that mission, my team tells the story of how Microsoft is digitally transforming itself through blog posts, LinkedIn articles, and other media, and manages our social media strategy. We also coordinate customer engagements and Executive briefings focused on digital transformation of the employee experience, where I\'m a frequent speaker at Microsoft\'s Executive Briefing Center on the topics of Digital Transformation and Reinventing the Employee Experience.

Education

• Western Washington University

  B.A. Political Science, Political Science

  1990 — 1995

• Seattle University

  Master of Business Administration (MBA), Business Administration and Management, Leadership

  2016 — 2018

Skills

• Storytelling
• Sharepoint
• Strategic Content Development
• Leadership Development
• Business Intelligence
• Visual Studio
• Radio Broadcasting
• Team Management
• Html5
• Strategic Planning
• Organizational Effectiveness
• Agile Project Management
• Product Management
• Microsoft Office
• Strategy
• Xml
• Content Development
• Software Project Management
• Cloud Computing
• Javascript
• Html 5
• Program Management
• Css
• Education
• SEO
• Mentoring
• Programming
• Xaml
• Business Strategy
• Wpf
• Agile Methodologies
• Windows
• Marketing
• Cross-Functional Team Leadership
• Management
• User Experience
• Content Strategy
• Structured Authoring
• Software Development
• Scrum