Keith Wilke

Business Support Manager Operations Manager @Physiolistic Ltd

Henley-on-Thames, GB

Lead day-to-day operations for a multi-site physiotherapy practice, managing admin teams and supporting clinicians to deliver high-quality service.•Supervise and train admin staff, ensuring efficiency, accuracy, and excellent patient support.•Create and maintain management dashboards(Excel) to monitor KPIs such as utilisation, cancellations, and revenue per clinician, consulting trends, and best practice product trends using pivot tables with data extracted from the patient management system. The data covers the past four years.•Streamline financial processes for monthly insurance invoices, improving accuracy and cashflow.•Liaise with insurers, suppliers, and landlords to resolve queries and ensure contract and service continuity.•Digitise patient records and automate bookings through Jane App (superuser), increasing efficiency and reducing errors.•Oversee compliance with GDPR, safeguarding, and H&S requirements, maintaining audit readiness.Key Achievements:•Introduced dashboards that improved performance monitoring and decision-making.•Automated invoicing and accounts processes, cutting processing times and strengthening cash flow.•Enhanced SLA compliance with insurers through system-driven workflows.

The Open University

Professional Diploma in Management

The Open University

Master of Business Administration - MBA

ITIL

Masters Certificate in Service Support & Delivery V2

The Open University

Professional Certificate in Management