Keith Watson

About Keith Watson

Creative, results driven and accomplished professional that can add value to an organization. Able to communicate at all levels of leadership with poise, clarity and confidence. Career reflects success in the corporate arena, customer service and academia.I have over 9years of banking, underwriting, proven customer relations and retention experience. I have over 6 years of cross selling various banking products and has demonstrated the ability to be goal oriented. An, effective communicator and disciplined leader who uses multifaceted expertise to be able to use sound judgment to make effective, timely decisions; act decisively with logic and confidence.

Experience

1. Chief Operations Officer

   Securcommunity Federal Credit Union

   Mar 2025 — Present · US

   As COO, I lead operational strategy, branch performance, and member experience initiatives across the organization. My role focuses on driving growth, operational excellence, and regulatory compliance while supporting a strong service culture. Key responsibilities include: • Leading branch operations, member services, and organizational efficiency across all locations. • Driving strategic growth initiatives, including membership expansion and new account acquisition. • Managing and developing high-performing teams, including branch managers and operational staff. • Ensuring strict regulatory compliance, risk management, and adherence to credit union policies. • Overseeing process improvement, workflow optimization, and operational technology upgrades. • Partnering with lending, collections, finance, and HR to support cross, departmental alignment and organizational goals. • Enhancing the member experience, service quality, and overall brand reputation. • Supporting long term strategic planning, organizational development, and performance metrics.

Education

• Bethel University of Tennessee

  Bachelor's degree, Management and organizational development

  2013 — 2015

• Southwest Tennessee Community College

  Associate's degree, Industrial Electronics Technology/Technician

  2008 — 2010

• Tech901

  Certification, Information Technology

  2017 — 2017

Skills

• Leadership
• Residential Mortgages
• Loans
• Refinance
• Usda
• Banking
• Microsoft Word
• Va Loans
• Public Speaking
• Credit Analysis
• Loan Origination
• Credit
• Consumer Lending
• Microsoft Office
• Sales
• Strategic Planning
• Small Business Lending
• Commercial Lending
• Fha
• Leadership Development
• Mortgage Banking
• Microsoft Excel
• Powerpoint
• Event Planning
• Mortgage Lending
• Customer Service
• Social Networking
• Team Building
• Certified Credit Counselor
• Finance