Keith Slaughter
Account Executive | Client Service Management | Project Management
- Role
- Client Service Manger at Bergen Logistics
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Keith Slaughter
A strong foundation in independent problem-solving, client success management, and…
Experience
Client Service Manger
Aug 2024 — Present · Kennesaw, GA, US
I manage communication with 20 international and domestic clients, aligning with their time zones to provide updates, address inquiries, and gather feedback. I oversee logistics service delivery, ensuring SLA compliance and resolving issues in real time. I collaborate daily with internal and external teams to execute client requests and ensure service alignment.I also analyze performance metrics and feedback to identify trends, generate reports, and present insights to clients and management. I also produce inventory, order, and billing reports. I proactively resolve issues, support client onboarding and training, and conduct regular performance reviews. I maintain accurate CRM documentation and contribute to continuous improvement initiatives through team collaboration.
Education
CourseCareers
Software Development
2024
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