Keith Smith
Jack Welch Management MBA, Welch Scholar, Passionate Call Center Leader, Training and Development, Solution Oriented Team Builder, Excelling in Outside the Box thinking that drives results!
- Role
- Training and Development Manager at Monarch Recovery Management, Inc
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Keith Smith
High Energy leader, motivational speaker, and coach to many. Passionate high-energy…
Experience
Training and Development Manager
Monarch Recovery Management, Inc
Jun 2018 — Present · Bensalem, PA, US
High energy thought leader, coach, and developer of small to a large group of collection professionals to drive revenue. Manage and push others to be the best version of themselves utilizing outside-the-box thinking. Specializing in agent development and negotiation management and team building. Creating the most efficient ways to maximize efficiencies and reduce losses.
Education
Community College of Philadelphia
Accounting, Business and Accounting
1998 — 2000
Strayer University
Bachelor of Business Administration - BBA, Management
2018 — 2020
Samuel S Fels High School
General studies diploma, Accounting and Business/Management
1992 — 1996
DPT Business School
Computer Service and Troubleshooting
2002 — 2004
Jack Welch Management Institute
Operations Management Leadership MBA, Organizational Leadership
2021 — 2024
Skills
- Commercial Lending
- Account Management
- Analysis
- Process Improvement
- Negotiation
- Fdcpa
- Finance
- Credit Risk
- Debt Settlement
- Credit
- Residential Mortgages
- Loan Servicing
- Customer Satisfaction
- Fraud
- Team Building
- Management
- Underwriting
- Financial Analysis
- Forecasting
- Strategic Planning
- Credit Analysis
- Vendor Management
- Banking
- Call Centers
- Business Development
- Leadership
- Risk Management
- Bankruptcy
- Loan Origination
- Call Center
- Lines of Credit
- Credit Cards
- Debt Management
- Financial Risk
- Loss Mitigation
- Executive Management
- Operations Management
- Payments
- Customer Service
- Mortgage Lending
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