Keith Rose
IT Field Services Engineer
- Role
- IT Field Services Engineer at Entergy
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
Experience
IT Field Services Engineer
Nov 2014 — Present · New Orleans, LA, US
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issuesAdvise user on appropriate actionFollow standard help desk proceduresLog all help desk interactionsImage and deploy computers as neededIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsManage data backups Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systemsData migrations as neededInstall and configure all computer equipmentUse Remote Desktop functions as neededAdd wireless connections to computers as neededMap drives for employees as neededSet up, troubleshoot, and map computers to printersInstall, maintain, and troubleshoot all routers and switches as neededInstall and maintain all VOIP telephones
Education
Grambling State University
Computer Engineering
1992 — 1995
Itt Technical Institute-St. Rose
Bachelor's Degree, Computer and Information Systems Security/Information Assurance
2010 — 2014
Itt Technical Institute-St. Rose
Associate of Science (A.S.), Computer Technology/Computer Systems Technology
2010 — 2012
Skills
- Windows 7
- Troubleshooting
- Lan-Wan
- Computer Hardware
- Technical Support
- Microsoft Certified Professional
- Vmware
- Routers
- Dns
- Cisco Routers
- Active Directory
- Xp
- Windows Server
- Hardware
- Network Security
- Wireless Networking
- Remote Desktop
- Operating Systems
- Switches
- Group Policy
- Antivirus
- Networking
- Dhcp
- Laptops
- Citrix
- Help Desk Support
- System Deployment
- Blackberry Enterprise Server
- Servers
- Network Administration
- Blackberry
- Microsoft Exchange
- Cisco Ios
- Printers
- Bmc Remedy
- Wan
- Computer Maintenance
- Computer Network Operations
- Software Installation
- Windows Vista
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