Keith Robinson
Global IT Head of Service Integration and Management @Dyson
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WORK HISTORY
Global IT Head of Service Integration and Management @Dyson
Malmesbury, GB
A hugely challenging role leading IT Operations and services for a Global company in a complex technology and multi-vendor environment. Collaborating across all levels within the business, from end users to the management board within an extensive portfolio of business functions including research, design, manufacturing, supply, retail and eCommerce. Extensive experience in leading, and assuming responsibility for the life-cycle of services within an ITIL aligned Service Operations environment. Implementing strategy, processes, direction, development, transition, and management of IT services with multi-year year plans that contribute to, and inform, the wider IT strategy including the Technology project portfolio.Acting as the Service Integrator, ensuring that IT delivers value and enables the business to achieve its goals Through quality data analysis delivering business intelligence to ensure that service provision is transparent, meeting agreed availability targets and delivers appropriate and consistent levels of service at the right cost.Building an effective, skilled and motivated team with appropriate delegations of authority through leadership, training and development. Nurturing and developing collaboration between other internal and external stakeholders through networking and influencing, being able to inspire teams to work together towards a common goal.Acting as driving force behind service Improvement programme, developing ‘shift-left’, automation, integration, and AI-enabled tooling strategies. Within a framework for service reporting, agreeing shared improvement goals across IT to ensure that causes of issues are understood and repeat incidents are eliminated. Build and embed quality and best practice within all working practices to drive efficiencies, control costs, increase quality of service and add value.
EDUCATION
Royal School of Signals
Bachelor of Science (BSc), Telecommunications Engineering
Cranfield University
Bachelor of Science (BSc), Telecommunications Engineering
Royal School of Signals
Bachelor of Science (BSc), Telecommunications Engineering and Management
SKILLS
ABOUT KEITH ROBINSON
Highly motivated and experienced strategic leader in all aspects of IT Service Operations and Management, with a background in IT systems engineering and project management. A qualified Information Technology Infrastructure Library (ITIL) Expert, specialising in service integration and management, service operations and service delivery. Currently within a hugely challenging role leading IT Operations and services for a Global technology company in a complex technological, multi vendor and stakeholder environment. Collaborating across all levels within the business, from end users to the management board within a broad portfolio of business functions including research, design, manufacturing, supply, retail and eCommerce. Extensive experience in leading and assuming responsibility for the life cycle of services within an ITIL aligned Service Operations environment, and implementing strategy & processes, strategic direction, development, transition, and management of IT services. Accountable for the overall operations delivery strategy, with multi-year year plans that contribute to, and inform, the wider IT strategy including the Technology project portfolio. Acting as the Service Integrator, ensuring that IT delivers value and enables the business to achieve its goals Through quality data analysis delivering business intelligence to ensure that service provision is transparent with the business, meeting agreed availability targets and that IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. Through open and honest communication and conversations ensuring that there is a continuous improvement framework in place so the business and IT can grow and develop in partnership.
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