Keith Monroe
CSM Team, Manager
- Role
- Csm Team Manager at Milner, Inc.
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Keith Monroe
With over 9 years of experience in information technology and sales, I am a Customer Success Manager at Milner, Inc, a leading provider of cloud and IT solutions for businesses of all sizes and sectors. My core competencies include cloud administration, Microsoft 365 administration, direct sales, account management, and technology consulting.My mission is to help my clients achieve their business goals and optimize their use of cloud and Microsoft 365 technologies, by delivering innovative and effective solutions tailored to their needs and challenges. I have successfully worked with state and local governments, education institutions, and SMBs across various regions, building long-term relationships and ensuring customer satisfaction. I have also earned multiple certifications in Azure administration and Microsoft 365 administration, and I have also completed the professional certificate program in cybersecurity from North Carolina State University. I am passionate about learning new skills, staying updated on the latest trends, and providing excellent customer service.
Experience
Csm Team Manager
Jul 2025 — Present
Education
East Carolina University - College of Business
Bachelor of Science in Business Administration, Marketing
2004 — 2008
North Carolina State University
Professional Certificate, Cybersecurity
Skills
- Cold Calling
- Time Management
- Social Media
- Salesforce.com
- Customer Service
- Microsoft Office
- Outlook
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