Keith Mendonsa

About Keith Mendonsa

I am a certified Learning & Development professional with 10+ years of experience driving…

Experience

1. Manager L & d

   Genpact

   Aug 2022 — Present · Bengaluru, IN

   Managed all Knowledge Management pillars (Learning path, License to Operate, Domain training calendar, cross-training, SOPs & process knowledge test, etc.) across all processes for one of the largest CPG companies in the world with more than 90% effectiveness.Conducted training needs assessments across functions and created soft skills materials.Designed and executed end-to-end onboarding programs and domain-specific learning paths for a global CPG client. Collaborated with stakeholders to address performance gaps via targeted learning interventions.Developed dashboards to track training metrics and support continuous improvement.Ensured visibility to leadership through regular reporting and governance.Conducted audits & observations to ensure smooth operation flow.Responsible for various training & development projects by being a SPOC to ensure timely closure.Developing and implementing learning strategies and programs.Evaluate individual and organizational development needs.Evaluate the effectiveness of development plans and assist employees in maximizing their learning opportunities.Encourage continuous learning across functions by managing LMS dashboards and weekly callouts.

Education

• P A College of Engineering, Mangalore

  Bachelor's degree

  2011 — 2015