Keith McGee

Experience

1. IT Contractor

   Vectrus

   Jan 2016 — Present · AF

   Provide professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Install, troubleshoot, configure and repair software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoot and resolve network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configure local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoot Microsoft Exchange Server connectivity issues. Install and troubleshoot other software and peripheral devices as required by the customer. Perform other Service Desk functions as required. Thoroughly document all work done, status of work and see service request through to completion. Install, configure, and maintain DOD-approved communications software on government computers and configures the network to allow proper user access.2. Install and configure network printers.3. Responsible for both classified and unclassified computer system stability through the use of DOD approved, Government-furnished operating systems and software.4. Join client computers to Microsoft Active Directory domains.5. Configure Microsoft Outlook and manage personal folders in all versions of Outlook.6. Install, configure, and maintain security software on military computer systems.7. Repair and maintain desktop and laptop hardware8. Performs other Networking and Server-related duties as assigned per the Government customer.

Skills

• Cisco Call Manager
• Benefits Negotiation
• Voip
• Windows 7
• Internet Recruiting
• Cat5e
• Data Mining
• Cisco Voip
• Screening
• Hiring
• Microsoft Exchange
• Recruiting
• Ip
• Training
• Active Directory
• Security Camera Installations
• Windows Server
• Information Security
• Ccna
• Voice Over Ip (Voip)
• Software Installation
• Comptia a+ Certification
• Telecommunications
• Payroll
• Help Desk Support
• Windows Xp
• Process Improvement
• Networking
• Security
• Troubleshooting
• Market Research
• Applicant Tracking Systems
• Routers
• Cisco Routers
• Temporary Placement
• Cisco Systems Products
• Comptia Network+ Certified
• Switches
• Door Access Systems
• Technical Support