Keith McCoach
Transformational Operations Executive | Fleet, Service & Equipment Leader | Multi-Site Turnarounds | Driving Profitability, Efficiency & Customer Excellence Across Automotive & EV Sectors
- Role
- Field Service Manager at Rivian
- Location
- Levittown, PA, US
- LinkedIn followers
- 500 followers
About Keith McCoach
I am an operations and supply chain leader with more than 20 years of experience leading complex, multi-site organizations across automotive, EV, fleet, utilities, equipment rental, and service operations. I specialize in scaling operations, owning full P&L responsibility, and building high-performing teams that deliver measurable improvements in profitability, customer experience, and operational efficiency.Accomplished and forward-thinking operations executive with a proven track record of leading multi-site, high-growth operations across automotive, EV service, fleet, and equipment sectors. I specialize in turning underperforming operations into high-performing engines of efficiency, profitability, and customer satisfaction.With hands-on experience managing teams of 25–300+ associates, I drive enterprise-wide operational turnarounds, greenfield launches, and complex program implementations. I excel at aligning front-line execution with strategic goals, optimizing processes, integrating technology, and fostering a culture of accountability, engagement, and continuous improvement.Known for a collaborative, people-first leadership style, I strengthen bench depth, cultivate loyalty, and elevate team performance while consistently exceeding operational KPIs. My work spans service operations, fleet and asset
Experience
Field Service Manager
Sep 2024 — Present · Malvern, PA, US
Own end-to-end service center operations with full P & Laccountability, driving customer satisfaction and operational efficiency in a high-growth EV environment-Lead, coach, and develop cross-functional teams of Service Technicians, Advisors, and Parts professionals,fostering a high-performance and inclusive culture- Manage high-value parts and vehicle inventory,improving reconciliation accuracy and reducing shrink- Establish KPIs, analyze operational performance,and deliver executive-level reporting with actionable insights- Drive continuous improvement initiativesaligned with safety, quality, and customer experience standards.
Education
Pennsylvania State University
Bachelor of Science (B.S.), Economics
1990 — 1996
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.