Keith Lobis

About Keith Lobis

Specialties: banking, coaching, sales management, leadership development, customer service, operations management, recruiting, on-boarding, motivating, process management.

Experience

1. Region Bank Executive

   Wells Fargo

   Aug 2010 — Present · CO, US

   Lead and manage all retail, affluent and small business aspects of the business. Focusses include Employee Experience, Customer Service, Risk Management, Growth and Community Development for 117 branches and employees.• Strategic business planning and alignment to create a superior customer experience with a focus on understanding what is important to our customers and building lifelong relationships, achieving a 17.5% improvement in customer services scores in 2023.• Applied a hands-on approach to strategy execution, translating high-level goals into actionable plans that led to strong performance in financial reviews, banker and teller referrals, banker and teller NBC’s, and customer outreach.• Identified and executed opportunities for network optimization, leading to the successful closing branches and relocating new branches in strategic locations, through a collaborative partnership with corporate properties and finance.• Actively embraced organizational change initiatives, successfully navigating the team through transitions in processes, technology, and corporate culture, resulting in seamless and efficient execution.• Direct a team of 10 district managers, partners, and support staff, fostering a culture of collaboration and accountability, resulting in strong performance in leading indicators of the behavior framework.• Championed a culture of inclusivity and diversity within the team, hiring 5 diverse district managers, resulting in a more collaborative and effective teamwork environment.• Inspired and motivated team members through transparent communication, recognizing individual contributions, and fostering an atmosphere where everyone feels heard and valued.• Leading a cultural transformation by championing innovation and adaptability, fostering a mindset of continuous improvement, and positioning our region as a key change agent.

Education

• California State University-Sacramento

  Bachelor of Science (BS), Business Administration and International Management

  1991 — 1995