Keith Krueger

Experience

1. National Accounts Portfolio Manager

   Marsden Services

   Oct 2022 — Present

   Create and maintain a structure and key client contact list along with comprehensive scope of work to ensure the operating teams are prepared to successfully implement full operational functions along with educating and providing a complete list of expectations by geography. Continually train operating teams on client specific processes and systems to include work order management systems, financial and billing systems, and all details of the current contracts. Serve as single point of contact when escalations occur past local management levels. Responsible for setting up and tracking emergency and escalation plans to ensure prompt resolution is obtained to client expectations. Work closely with all levels of each operating team, the IT department, Financial Services department, Human resources, etc. to collect data that will contribute to the Quarterly Business Review. Present the gathered data in a manner that puts focus on what is important to the client and delivered in a manner that is educating the client and allowing the proper KPI’s to be evaluated and discussed to establish future goals and deliverables. Serve as a client Subject Matter Expert by understating the agreement and all aspects of the business and acting as an important resource to the operating teams and the client. Responsible for managing relationships at all levels including local operating teams, subcontractors, vendors, clients and internal business partners. Work to maintain documentation of changes to agreement to properly ensure budgets are met year to year and pricing is accurately adjusted. Regularly validate Quality Assurance of assigned portfolios and contract compliance by visiting client sites at various geographical locations throughout the year. Working closely with Business Development team to increase business portfolio and offer expertise in the strategic growth plan. Serve as relationship ambassador and communication expert for all assigned portfolios.

Education

• Concordia University-Wisconsin

  Business Administration and Marketing

  1993 — 1995

• Lakeland University

  BA, Business Administration - Marketing

  1995 — 1998