Keith James

Senior, IT Analyst @Interval International

Miami, FL, US

Senior IT Service Desk AnalystDocumentation of system design, remote monitoring/alerting of critical services and root cause analysis and resolution of issues.Provisioning, monitoring and maintenance of system nodes across the application tier, utilizing web services like Apache, Tomcat, SolarWinds/Orion and CA Spectrum.Management and configuration of network and server operating systems and hardware including: routers, switches, and also Linux web/application/database servers and management systems.Manage performance installations, upgrades, maintenance and security scans.Provide Macintosh technical support to end users including: Networking Solutions, Data Migration, backup Solutions, Hardware Setup & Modification and Software Installation.Evaluate vulnerability scans utilizing network scanning tools and software to notify system administrators of applicable Information Assurance Vulnerability Alerts (IAVA).Conduct dynamic analysis by collecting and analyzing threat intelligence to ensure secure data transmission between classified systems.Monitor the security of critical systems (e.g, e-mail servers, database servers, web servers, etc.) and changes to highly sensitive computer security controls to ensure appropriate system administrative actions, investigate and report on noted irregularities.Investigate potential or actual security violations or incidents in an effort to identify issues and areas that require new security measures or policy changes.Oversee and track Service Desk ticketing to troubleshoot various technical problems and perform operating system administration.Check systems for vulnerabilities or unauthorized privileges. Provide integrity checks.

The Academy of South Florida

CCNA; MCTS/MCITP