Keith Inkster

Area (Operations) Manager @William Hill

GB

Currently responsible for 60 Retail units and circa.300 colleagues, lead and inspire a team to exceed the trading profit of the Area through delivery of operational excellence and outstanding customer service in an engaging environment where all team members are able to maximize their potential. Key accountabilities->Management of the Profit and Loss statements for all Retail units>Proactively gathering and analyzing Management Information to identify and act upon opportunities to maximize profitability >Performance Management of 6 line managers with overall responsibility for in excess of 300+ colleagues.>Ensuring flawless implementation of company-wide service initiatives and training programmes >Focusing on employee engagement across the Area using Engagement Survey results to determine areas of focus and successes>Fulfilling the role of a personal license holder ensuring a fully compliant environment, with shop teams complying with the Gambling Commission Licensing objectives >Driving consistent brand standards across the Area >Proactively seeking and building great working relationships with key stakeholders >Ensuring all locations have active recruitment and retention plans against resourcing targets >Creation of a culture where open and honest 2 way communication and celebration of success is paramount

South Tyneside College

Parks, Recreation and Leisure Facilities Management