Keith Hickman

Experience

1. Senior Supply Chain Analyst

   Apollo Tyres Ltd

   Oct 2022 — Present · Atlanta, GA, US

   Responsible for management of international & domestic logistics operation including transportation of 120 containers monthly (Europe & India origin), importing/exporting shipments (via truck and air), customs clearance, and final mile delivery from U.S. Ports/Railyards.• Impacting Freight expense control and lead time reduction, decreasing freight per pound by 2 cents and lead times by 1 day by implementing contracted rates with carriers, eliminating unnecessary costs (e.g, prepulls, chassis storage, repositioning, driver detention) and resolving wasteful charges directly with carriers.• Vendor Management, leading biweekly check-ins and quarterly performance reviews using data-driven scorecards, leveraging TMS for transparent and objective vendor performance tracking.• Creates and implements new SOPs/process improvements by working effectively with origin logistics teams in Europe & India, customer service, inventory planning, and sales to implement the most efficient processes. Reviews current logistics KPI’s and implements actions for improvements.• Customer Satisfaction: conducts biweekly meetings with customer stakeholders to improve transparency and communication, fostering stronger customer relationships and trust. Ensures customers have correct and timely information to prevent logistical errors and delays, improving service quality and overall customer experience.• Manage invoice approvals by verifying rates against contracts, resolving discrepancies, and documenting justifications for unusual charges. Leads claims coordination and year-end audit support by initiating claims promptly, submitting monthly reports, and ensuring accurate financial reconciliation

Skills

• Teamwork
• Supply Chain Operations
• Research
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Social Media
• Team Leadership
• Supply Chain Management
• Time Management
• Leadership
• Public Speaking
• Microsoft Office
• Data Analysis
• Event Planning
• Customer Service