Keith Herriott
HR Operations Manager @London North Eastern Railway
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WORK HISTORY
HR Operations Manager @London North Eastern Railway
York, GB
Led a team of 11 in Talent, Recruitment, and Onboarding, ensuring strategic and operational excellence. • Restructured Talent and People Services for enhanced customer-centric delivery and operational efficiency. • Drove innovation in recruitment through AI and automation, increasing fairness and reducing risk. • Achieved a 60% increase in applications and doubled job offers to ethnic minority candidates.
EDUCATION
Leeds Beckett University
Bachelor of Arts - BA, Public Relations
ABOUT KEITH HERRIOTT
With over 21 years of experience, I lead strategic change and transformation initiatives as HR Operations Manager at London North Eastern Railway. I manage the Talent, Recruitment, and Onboarding functions, overseeing a team of 11 to deliver customer-centric and efficient People Services. By leveraging organizational effectiveness, stakeholder management, and innovative tools like AI and automation, I have driven measurable improvements in recruitment outcomes, including a significant increase in diverse hiring and application rates. My passion lies in fostering effective operating models that align people, processes, and technology to support long-term business strategies. By championing collaboration and creative problem-solving, I contribute to shaping impactful people strategies that unlock both economic and social potential. Dedicated to driving innovation in HR, I am committed to building inclusive and high-performing teams while enhancing operational excellence.
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