Keith Hamilton

About Keith Hamilton

Systems Engineer with extensive expertise working in large scale, fast paced, Internet facing, multi-Operating Systems environments. I specialize in automation scripting to enhance these environments; this ensures a consistent Operating System build, as well as ensuring all facets of servers are Monitored, Alerting and Reported thoroughly and rapidly remediated. I also specialize in ensuring the efficient running of servers and services through the use of scripting and automation.SKILLS- Extensive experience writing BASH scripts to analyze and report hardware health and file system status; reconfigure users, install operating system components, adding new users, as well as an array of additional solutions as requirements arise- Extensive experience writing PERL scripts to analyze and report hardware health and file system status- Experience writing C# programs for monitoring hardware log- Diagnose and fix hardware issues- Expert experience in complex VISIO design- Ability to learn new skills quickly- Experience with building, maintaining UNIX/LINUX operating systems- Experience working in a demanding 24x7 fast paced hosting environment without supervision- Excellent understanding of hardware technologies, particularly I/O subsystems (RAID)- Understanding of high availability application design leveraging techniques such as load balancing- Experience scheduling, coordinating, executing customer maintenance with no downtime- Experience traveling in order to set up data-center sites, meet with clients or attend training- Ability to communicate effectively and build effective working relationships across diverse groups of people, departments and vendors- Extensively document build-outs, development of reference charts with specific technical information for each manufacturer to improve team response in diagnosing hardware issue- Extensive experience designing and implementing environment wide configuration changes with extremely fast turnaround time

Experience

1. Engineering Manager

   Rakuten International

   Apr 2025 — Present

   Continuously maintain and refine the change management process to ensure a secure release workflow. Regularly update and improve internal process documentation, enabling streamlined operations and clarity across teams- Conduct and publish detailed RCAs for platform incidents, collaborate with a remote 24x7 incident response team, and design and deploy comprehensive monitoring stacks to ensure uninterrupted customer availability, proactive issue detection, and rapid resolutions- Manage the workload of an engineering team, provide mentorship to nurture professional growth, establish clear roadmaps for projects, and balance technical leadership with personnel oversight to achieve high team efficiency and alignment with organizational goals- Continuously enhance professional services frameworks to improve service delivery, while fostering and maintaining strong customer relationships through effective communication and alignment with their evolving needs- Design and maintain dashboards and performance metrics across diverse areas, including hardware, software, logging, human resources, ticket velocity, flow reports, incident handling, and uptime, delivering actionable insights to drive operational excellence- Spearhead workflow automation, configuration management, provisioning, monitoring, code review, and manage private, public, and hybrid cloud environments, ensuring seamless operations, scalability, and continuous improvement across technical processes.

Education

• University of Massachusetts Lowell

  Engineering, IT

  2004 — 2011

• Reading Memorial High School

  High School

  2000 — 2004

Skills

• Security
• Docker
• Cobbler
• C#
• Scripting
• Operating Systems
• Shell Scripting
• Powershell
• Software Documentation
• Dns
• Configuration Management
• Chef
• Solaris
• Centos
• Python
• Provisioning
• Computer Hardware
• Regular Expressions
• Disaster Recovery
• Xml
• Ubuntu
• High Availability
• Microsoft Sql Server
• Graphite
• Storage
• Domain Name System (Dns)
• Hyper-V
• Rhel
• System Center Products
• Sql
• Visio
• Linux
• Asp.net
• System Monitoring
• Bash
• Databases
• Perl
• Remote Troubleshooting
• Troubleshooting
• Servers