Keith Haddad

About Keith Haddad

I am a strategic, results-driven Director leading large-scale customer delivery operations for global financial enterprises at Cisco. Focused on operational excellence, customer success, and organizational transformation, I help customers optimize performance, accelerate value, and navigate complex, high-visibility challenges.My leadership philosophy centers on active listening, data-driven decision-making, and empowering teams to simplify complexity and drive continuous improvement. I champion AI adoption and lead tiger teams that improve operational efficiency, accelerate insights, and increase customer value.My global perspective was shaped early through the Semester at Sea program, where I engaged with diverse cultures across 10 countries, and sharpened through a master’s degree in Technological Entrepreneurship. There, I led a startup incubation team that secured a $50M investment offer strengthening my ability to think commercially, influence stakeholders, and drive innovation at scale.I thrive under pressure, revitalizing underperforming areas, elevating customer satisfaction, and leading cross-functional initiatives spanning engineering, product, architecture, compliance, and implementation teams.Passionate about mentorship, talent development, and inclusive leadership, I’m committed to growing others while delivering measurable business outcomes. Whether guiding global teams, driving governance frameworks, shaping strategic programs, or accelerating AI adoption, I bring a customer-centric, execution-focused approach grounded in integrity.Always learning. Always building. Always striving to elevate the organizations and people around me.

Experience

1. Director

   Cisco

   Nov 2025 — Present

   Technology and Operational Excellence Domain Leader for Cisco’s largest financial services client within the Global Enterprise Theater. I lead enterprise-scale, cross-domain transformation initiatives spanning project and program management, engineering, architecture, automation, service virtualization, implementation, and Day-2 operations.I own the account delivery strategy and governance model, ensuring predictable, high-quality execution across complex, mission-critical programs. My role balances strategic leadership with operational discipline — driving outcomes from scoping and design through implementation and operational transition.As founder and executive sponsor of the AI Tiger Team, I drive identification and adoption of AI and automation use cases that improve delivery velocity, operational efficiency, governance, and customer outcomes. I partner with cross-functional leaders to translate innovation into scalable, production-ready capabilities.I directly lead and develop high-performing teams of program managers, project managers, and engineers, fostering accountability, collaboration, and continuous improvement. I serve as a trusted advisor to executive customer stakeholders and Cisco leadership, aligning business objectives, financial performance, risk management, and execution excellence.This role sits at the intersection of technology leadership, operational excellence, AI innovation, and enterprise program execution — with a consistent focus on delivering durable business value and long-term customer partnership success.

Education

• Semester at Sea - University of Virginia

  Business Management

  2007 — 2007

• Assumption University

  Bachelor of Arts, Management; Business Management

  2007 — 2009

• Northeastern University

  MS, Technological Entrepreuership

  2009 — 2010

Skills

• Sales
• Strategic Planning
• Wakeboarding
• Professional Services
• Customer Service
• Sailing
• Strategic Partnerships
• Training
• Cloud Computing
• Account Management
• Customer Relationship Management (Crm)
• Crm
• Salesforce.com
• Enterprise Software
• Technological Entrepreneurship
• Channel Partners
• Solution Selling
• Ski
• Art
• Business Development
• Software as a Service (Saas)
• Skiing
• Wind Surfing
• Saas
• Water Skiing
• Snowboarding