Keith Grant

Lead Project Manager @imageHOLDERS

Leading end-to-end (E2E) delivery of Self-Service Digital Kiosks program for Post Office UK, aiming to enhance customer experience and streamline postal services.Key Responsibilities:• Partner Management: Oversee and coordinate activities with three key partners to ensure alignment with project objectives and timelines.• Kiosk Hardware Development: Lead design and development of kiosk hardware, ensuring durability, user-friendliness, and compliance with industry standards.• Kiosk Software Development: Design and development of intuitive and secure software solution for kiosks, enhancing user experience and operational efficiency.• Installation and Rollout: Manage planning, deployment, and installation processes, ensuring adherence to project schedules.• Service Design and Support Setup: Design and implement support services, including help desk operations leveraging the ServiceNow platform, to enhance operational efficiency.