Keith G.

About Keith G.

I partner with enterprise brands in healthcare, financial services and retail to revolutionize how they deliver customer experience. With over 9 years in global BPO and SaaS engagements, and a deep track record at Omni Interactions, LiveVox and Sutherland, I specialize in:• Fractional workforce strategies – tapping a pre-vetted BPO agent community, flex scheduling, rapid ramp-up and 3-to-1 HC-to-FTE model to drive operational agility.• Channel & transformation leadership – launching and scaling the AVANT channel, selling contact-center as a service, building hybrid supervisor-trainer roles (“Gig Product Specialists”) and leveraging Power BI + AI-enabled WFM to bring data-driven decisions to CX.• Outcomes that matter – supporting clients in embedding agility, reducing cost, boosting NPS and turning CX into a competitive advantage in volatile markets.I’m passionate about building results-driven pipelines, driving growth through innovation, and delivering meaningful impact for my clients and their customers. If you’re exploring how to make your CX operation more flexible, resilient and impact-oriented, let’s connect.

Experience

1. Client Strategist

   Omni Interactions

   Oct 2023 — Present

   At Omni Interactions, I lead enterprise sales efforts focused on helping organizations modernize their customer experience through flexible, fractional workforce solutions. I manage the full sales cycle — from prospecting and discovery to solution design, proposal development, and contract execution — across key verticals such as healthcare, financial services, and retail.My role involves engaging directly with C-level leaders and operations executives to uncover performance gaps and align Omni’s capabilities to their business objectives. I work closely with internal teams including Workforce Management, Operations, and Solutions to design scalable programs that drive efficiency, agility, and service excellence for our clients.Additionally, I collaborate with strategic channel partners such as AVANT Communications and Call Center Power to expand Omni’s market presence and reach new enterprise customers. Through these partnerships and consultative selling, I’ve helped position Omni as a trusted partner for organizations seeking to transform their customer support operations and achieve greater workforce flexibility.

Education

• Oklahoma Wesleyan University

  Bachelor of Business Administration - BBA

• Lincoln Christian University

  Bachelor's degree, Business Administration and Management, General

  2015 — 2021