Keith Falcone
Business Analyst at Comcast Cable
- Role
- Business Analyst at Comcast
- Location
- Swarthmore, PA, US
- LinkedIn followers
- 500 followers
About Keith Falcone
Business Systems/Telecommunications Analyst at Comcast.
Experience
Business Analyst
Jun 2014 — Present
Responsibilities- Provide special project planning, implementation support, and direction. Projects include new service launches, conversions, splits/merges, software upgrade communications, new technology launches, and Data Mart creations- Analyze, communicate, test, and Q/A complex releases and upgrades ensuring zero negative customer impact- Lead operations change implementation. Monitor the vendor statement production process- Provide support to end users. Identifies problem causes and solutions for billing and operations programs- Complete complex change requests within the required defined timeframe incurring no late fees and with no unplanned customer or revenue impact- Logs all requests and provides monthly Key Performance Indicator reports demonstrating performance- Coordinate changes with vendor and Data Center. Provides 24/7 production supports when necessary, troubleshooting issues so as to have the least customer impact- Support the customer billing experience from strategic planning to tactical activities- Validate statements for adherence to national guidelines-including product and message presentation, legal, regulatory and taxing requirements- Support of the Quality Billing Center activities, including governance reporting for compliance to national guidelines- Provide intake and assessment of market/field/corporate requirements for current and future enhancements- Support internal and external departments as subject matter expert for billing, credit and collection related questions- Assist in root cause analysis and process improvement projects- Run SQL Queries within Vantage/CSG billers as needed- Provide guidance for enhancements with our business process effectiveness- Update Profiles within CSG- Manage User Security-Facilitator
Education
Penn State University/Delaware County Community College
Liberal Arts/MIS
1992 — 1994
Delaware County Community College
Associate's degree, MIS
2009 — 2011
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