Keith Erban

About Keith Erban

I build and lead professional services organizations that deliver measurable business outcomes. My focus is on creating clarity, accountability, and operational strength that drive client success and sustainable growth.My background spans enterprise content management and intelligent automation, with extensive experience implementing Hyland OnBase, Tungsten Automation (Kofax), and workflow platforms that improve how organizations manage information. Over the years, I have scaled delivery operations across public sector and commercial markets, built PMOs from the ground up, and transformed underperforming teams into confident, consistent performers.As a Certified Scrum Master and Certified Product Owner, I bring an agile mindset to delivery and team leadership. I have implemented project management and agile practices that increased velocity, improved transparency, and strengthened alignment between delivery and business objectives. I focus on adaptability without losing structure, ensuring that every project stays predictable and tied to measurable results.I also work closely with sales and presales teams to define scope, co-author statements of work, and accurately estimate services. This upfront collaboration reduces risk, protects margins, and sets clear expectations that carry through delivery.What drives me is building teams that help organizations deliver results people can trust, with scalable operations, strong partnerships, and a culture that takes pride in doing things the right way.

Experience

1. Manager, File and Document Mgmt

   FedEx Freight

   Jan 2026 — Present · Harrison, AR, US

Education

• New England Institute of Technology

  Associate of Science - AS