Keith Dockray
Director of Operations, Product Development & Customer Success
- Role
- Director of Operations, Product Development & Customer Success at Infinity Software
- Location
- Randolph, NJ, US
- LinkedIn followers
- 500 followers
About Keith Dockray
IT Service Management | Strategy | Process Improvement | Metrics & Measures |CAB | IT…
Experience
Director of Operations, Product Development & Customer Success
Jun 2024 — Present
Infinity is a LendSuite Portfolio company that provides software solutions in the small dollar lending industry. At Infinity I lead Operations across the Product Development and Customer Success departments to drive efficiencies, product road mapping, renewals, and scalability. Built and manage our Product Roadmap, Developed a Customer Success program, and lead the project team.
Education
Ramapo College of New Jersey
Project Management
E-Tek Software and Services
Computer Systems Networking and Telecommunications
County College of Morris
Associate of Science (A.S.)
Skills
- Operations Management
- Tactical Operations
- Data Center Operations
- Noc
- Managed Services
- Service Operations
- Unified Communications
- Itil Certified
- Avaya Products
- Capacity Management
- Business Strategy
- Support Services Management
- Quality Assurance Processes
- Lean Six Sigma
- Comptia Network+ Certified
- Scrum
- IT Operations
- Microsoft Certified Professional
- Xaas
- Avaya
- Project Management
- Availability
- Incident Management
- Reporting & Analysis
- Problem Management
- IT Outsourcing
- Cobit
- Itil Process Implementation
- Contact Center Management
- IT Operations Management
- Network Monitoring Tools
- Call Center
- Sip
- Service Desk Management
- IT Infrastructure Operations
- Avaya Aura
- Cab
- Private Clouds
- Service Delivery
- Service-Now.com
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