Keith Cooper
VP of Sales & Customer Experience | Revenue & CX Turnarounds | Logistics, Technology | NYC / Remote
- Role
- Vice President of Sales at Genpro Inc.
- Location
- Hackensack, NJ, US
- LinkedIn followers
- 500 followers
About Keith Cooper
Revenue and customer experience executive with a career spanning logistics, SaaS, telecom, and technology services. I specialize in stepping into underperforming environments, diagnosing execution gaps, and leading decisive organizational and go-to-market resets.Most recently, I served as VP of Sales at GenPro, where I was brought in to assess and address sustained sales underperformance. After implementing organizational changes to establish accountability and execution discipline, leadership elected to pursue a different strategic direction.Previously, I led revenue and customer experience transformation at Bergen Logistics, delivering 286% growth in new sales, improving NPS from –67 to +25, and building scalable sales, marketing, and client service operations.I’m now focused on VP of Sales or VP of Customer Experience roles where leadership alignment, accountability, and execution excellence are core to the mandate. Greater NYC | Open to remote and hybrid roles
Experience
Vice President of Sales
Nov 2025 — Present · Rutherford, NJ, US
Education
City University of Seattle
BA, Business
2003 — 2007
CITY UNIVERSITY
Bachelor of Science, Business Administration and Management, General
Skills
- Solution Selling
- Problem Solving
- Crm
- Contract Negotiation
- Selling
- Start-Ups
- Social Media
- Sailing
- Software as a Service (Saas)
- Business Development
- Online Marketing
- Negotiation
- Microsoft Office
- Sales
- Excel
- Salesforce.com
- Coaching
- Leadership
- Customer Service
- Strategic Planning
- B2b
- Customer Relations
- Team Building
- Management
- Small Business
- Lead Generation
- Planning
- Forecasting
- Account Management
- Boating
- Change Management
- Sales Management
- Social Media Marketing
- Strategic Partnerships
- Budgeting
- Direct Sales
- Strategy
- E-Commerce
- Voip
- Marketing
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