Keith Byrd

About Keith Byrd

Highly experienced and versatile Licensed Insurance Adjuster/Supervisor/Admin Manager…

Experience

1. Licensed Insurance Adjuster Admin Manager

   Pilot Catastrophe Services

   Nov 2012 — Present

   Lead and supervise a team of up to 30 adjusters, overseeing claim investigations, documentation, and settlement negotiations to ensure timely and accurate resolution• Train and mentor new adjusters on industry best practices, claim-handling procedures, software systems, and regulatory requirements, ensuring they are equipped to manage complex claims effectively and in compliance with all regulations• Adjust auto claims, including those for RVs and specialty vehicles, as well as property claims, conducting thorough investigations, evaluations, and settlements• Manage claims from initial adjustment through final settlement, ensuring that all necessary documentation is gathered, client communication is maintained, and claims are resolved in a timely and accurate manner• Proficiency in Nextgen, ECS software, and ONE Estimating software, utilizing these platforms to streamline claims processing, estimate damage costs, and generate detailed reports• Write daily business estimates and adjust claims, ensuring accuracy and consistency in all documentation while maintaining a high standard of customer service and claim resolutionPosition titles and additional responsibilities include:• Virtual Auto Technical Adjuster: Comprehensive and collision claims• Customer Care Specialist: Provided excellent customer service• Salvage Team Specialist: Ensured auto claims were executed appropriately• RV Specialist: In charge of handling all RV related claims• Subject Matter Expert: Salvage team• Escalated Claims Adjuster: Managed high-priority and difficult claims

Education

• Comsewogue High School

  General Studies